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Medicine Delivery App Development: A Complete Guide for Businesses
Healthcare is one of the most competitive and demanding industries, with businesses constantly striving to lead through innovation. One breakthrough that has revolutionized convenience is the rise of medicine delivery applications.
With people making a quick shift to online deliveries after COVID-19, medicine delivery apps have gained tremendous traction. Digitization has enhanced patient-centricity, making the app idea a success.
In this blog, we will go into the details of medicine delivery app development, features, process, and app development cost. So, let’s start.
The Market:
The revenue for the online pharmacy market is expected to reach $97.18 billion in 2025. The annual growth rate (CAGR 2025-2029) of 7.65% will generate a revenue of $130.50 billion by 2029.
According to Verified Market Research, the global e-pharmacy market was valued at USD 80.96 billion until 2023 and is expected to reach USD 242.5 billion by 2031.
According to Fortune Business Insights, the global online drug and medicine delivery market is anticipated to grow from USD 46.23 billion to USD 63.38 billion by 2032.
Similarly, Data Bridge Market Research reports that the global medical apps market had more than 3,50,000 apps in 2021 and is estimated to grow at a CAGR of 28.4% from 2022 to 2030.
Some of the key players in the medicine delivery app development segment are Medlife, NowRx, Amwell, NetMeds, Pillpack, and AssistRx 1 mg.
What Are Medicine Delivery Apps?
Medicine delivery app refers to mobile applications that facilitate prescription generation and ordering medicines online. This facility is especially helpful while managing chronic conditions or any emergency medical situations, when the medicines are required immediately.
The modern medicine delivery apps are integrated with advanced technologies like AI and IoT, helping professionals deliver healthcare essentials at the doorstep.
Here are the benefits it brings to the audience:
- Medicine delivery apps provide instant access to a wide range of drug catalogs;
- Quick uploading of prescriptions for drug access;
- Patients can book doctor’s consultations online;
- Patients can book lab tests and get access to reports instantly;
- Some medicine delivery apps remind patients of the dose;
- No more hopping from one pharmacy to another to check for medicine. Patients can get instant delivery at discounted prices.
- Swift and efficient tracking of online medicine delivery orders placed.
- Allows patients to compare prices with similar drugs available from different vendors.
What Is The Business Model For a Medicine Delivery Application?
Before you develop and launch your online pharmacy application, it is important to understand the various types of business models that you can adopt. The two primary types of business models are:
- Inventory-Based Model: If you own an offline pharmacy store and want to start an online store, you can develop a medicine delivery application. This application helps you reach a wider range of audience and lets you focus on other business expansion parameters.
- Aggregator Model: In this model, the application acts as an intermediary between customers and pharmacies. The order is received by the application, processed, and order is placed with the pharmacy. However, the application manages the drug’s collection and delivery. In return, the delivery application gets a share of
- B2B Medicine Supply Model: The medicine delivery app supplies medicines to hospitals and pharmacies in bulk.
- Advertising and Sponsorship Model:
In this model, you allow other relatable businesses to showcase their products on the application. You charge a small amount as a fee for allowing them to advertise their products.
Depending upon the type of business you have, you can choose any one of the above business models.
Must-have Features Of Medicine Delivery Application:
A pharmacy delivery application has four main components that help in seamless management: Customers, Admin, Pharmacies, and Drivers. Here is the list of top-notch features a medicine delivery application must have in various components.
Customer App:
| Feature | Functionality |
| Registration & Login | Users can sign up using email, phone number, or social media accounts. |
| Profile Management | Users can update personal details, addresses, medical history, and saved payment methods. |
| Prescription generation | Users can generate prescriptions based on symptoms using AI-driven suggestions or manually enter prescription details. |
| List of Medicines | Browse a categorized list of medicines and view details such as composition, usage, and side effects. Search and filter options are available. |
| Upload the prescription and add medicines to the cart | Users can upload doctors’ prescriptions as images or PDFs. AI-powered OCR can extract medicine details, allowing users to add them to the cart. |
| Order medicines | Users can select medicines, confirm the quantity, and proceed to checkout. Option to save items for later purchase |
| Payment Options | Multiple payment modes: credit/debit cards, UPI, net banking, digital wallets, and cash on delivery. |
| Driver details | Once the order is dispatched, users can view assigned driver details, including name, contact number, and vehicle information. |
| Order tracking | Real-time tracking of orders with estimated delivery time updates and notifications. |
| Ratings & Feedback | Users can rate the delivery and product quality, leave reviews, and provide feedback for improvement. |
| Push Notification | Alerts for order status, new offers, medicine restocks, and prescription refill reminders. |
| Discounts and coupons | Users can apply promo codes and avail of discounts on medicines and consultations. Personalized offers based on purchase history. |
| Return and Refund | Easy return process for incorrect or damaged medicines, with refund options via original payment method or wallet credit. |
| Online doctor consultation | Users can book video consultations with doctors, receive digital prescriptions, and integrate with medicine orders for quick purchases. |
Pharmacy-side App
| Feature | Functionality |
| Registration/Login | Pharmacies can register using business credentials and verify their identity. |
| Account Management | Manage pharmacy profile, update business details, set working hours, and add multiple staff accounts. |
| Order management | View, accept, or reject new orders. Process and pack medicines for delivery or pickup. |
| Order notification | Instant alerts for new orders, prescription uploads, payment confirmations, and delivery updates. |
| Digital prescription management | View and verify uploaded prescriptions, cross-check medicine availability, and suggest alternatives if required. |
| Payments | Accept online payments via UPI, credit/debit cards, net banking, and digital wallets. Track cash-on-delivery payments |
| History of orders | Access past orders and filter by date, customer, or status. Export reports for accounting and inventory management. |
| Delivery Tracking | Track assigned delivery agents, update order status in real-time, and ensure timely dispatch and delivery. |
Driver App:
| Feature | Functionality |
| Profile registration | Drivers can sign up using their personal details, vehicle information, and necessary documents for verification. |
| Receiving orders | Drivers receive order requests with pickup and delivery details. Option to accept or reject orders based on availability. |
| Order confirmation | After picking up the order from the pharmacy, drivers can confirm the order status and proceed with delivery. |
| Payment receipt | Drivers can confirm payment collection for cash-on-delivery orders and update the payment status in the app. |
| GPS tracking for order delivery | Integrated GPS navigation for optimized delivery routes. Real-time location tracking for pharmacies and customers |
| History of orders | Access past deliveries, track completed and pending orders, and view earnings and performance reports. |
Admin app:
| Feature | Functionality |
| Accounts management | Manage and verify accounts for pharmacies, drivers, and customers. Enable or disable accounts as needed. |
| Order tracking | Monitor all orders in real time, track order statuses, and resolve any delivery issues. |
| Users management | Oversee customer and driver accounts, manage access permissions, and handle account-related concerns |
| Pharmacy management | Verify and onboard new pharmacies, update pharmacy details, and monitor inventory and compliance. |
| Customer support | Handle customer queries, complaints, and refund requests. Assist via chat, email, or call support. |
| Real-time analytics | Track key performance metrics such as order volume, delivery times, revenue, and customer engagement trends. Generate reports for insights and business decisions. |
What Is The Medicine Delivery App Development Process?
A medicine delivery app development is a unique concept that needs strategic planning and execution. With IT Path Solutions as your app development partner, you can be rest assured of the delivery.
We follow a comprehensive application development process to ensure that each of your requirements is met. You can read more about our process in a detailed guide that we have.
Contact us if you have any queries regarding the medicine delivery app development concept.
What Is The Cost Of Medicine Delivery App Development?
Whether you are developing a customer-side app, admin app, pharmacy app, or delivery partner app, the cost usually starts from $15,000 to $30,000. However, this is a wide range, and the final cost depends on multiple factors such as,
- App complexity;
- Hiring teams;
- Location of app development partner;
- UI/UX of the app;
- Features;
- Third-party integrations;
- Platform of app development;
This is a tentative costing and to discuss the final breakdown of cost of app development, get in touch with us.
Conclusion:
The pharmacy market is thriving, with small businesses competing to gain a strong foothold. To stand out in the competition, you need to focus on providing classic customer service, personalized recommendations, user-friendly UI, and timely deliveries.
We hope this article helps you create your dream on-demand medicine delivery application. We would be happy to assist you at every stage of development. Contact us today!
Keyur Patel
Keyur Patel is the director at IT Path Solutions, where he helps businesses develop scalable applications. With his extensive experience and visionary approach, he leads the team to create futuristic solutions. Keyur Patel has exceptional leadership skills and technical expertise in Node.js, .Net, React.js, AI/ML, and PHP frameworks. His dedication to driving digital transformation makes him an invaluable asset to the company.
